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Internet Banking



Under no circumstances does Banco BOCOM BBM request:

  • Personal information via e-mail;
  • Checking account numbers, passwords or any other document numbers.

Banco BOCOM BBM does not send e-mails with executable files attached (files that execute commands when opened by the user; the most common file extensions are EXE, BAT, SCR, COM, VBS and PIF).


  • Keep your antivirus active and updated;
  • Only download files from reliable sources;
  • Only use floppy disks on reliable computers;
  • Do not open attached files or follow links from unexpected e-mails even if they seem to come from a known sender;
  • Do not use programs that have not come from official suppliers;
  • Use Internet protection programs, such as firewalls;
  • Keep the operating system and application software updated, according to the manufacturer’s security instructions.


Beware when you receive the following e-mail content:

  • Program installation suggestions;
  • Screens requesting several passwords;
  • Unknown senders or receivers;
  • Grammar mistakes and typos;
  • Poor quality image;
  • Urgent request to click on a link;
  • Offer of unrequested services or awards.

If you receive a suspect e-mail, delete it immediately.


  • Use a different password for each service;
  • Do not use easily identifiable passwords, such as your house number, birthdays, telephone numbers and document numbers;
  • In the case of passwords featuring letters and numbers, do not use words that make sense. Use random sequences of characters. A good option is to use the initial letters of a sentence that only you know, combining numbers and uppercase and lowercase letters;
  • Do not disclose your passwords to anyone;
  • Do not write down your passwords, memorize them;
  • Change your passwords periodically;
  • When using the Internet or other channels to access your account, be careful when typing in your password so that it cannot be identified by people nearby.